There is no cancellation fee if you provide us with suitable notice. However, if the cancellation occurs after 7:00 AM on the day of the booking, we reserve the right to charge a full day’s fee.
This is because, at such short notice, the candidate has already committed to the assignment and may not be able to secure alternative work. To ensure fairness, they remain entitled to payment for the agreed period.
To avoid any charges, we recommend notifying us as soon as possible if you no longer require your booked supply teacher or member of support staff. If you need assistance or have any questions, please contact Step Teachers immediately.