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Why is my DBS certificate not valid when it is on the update service?

You will be asked to apply for a new DBS certificate in certain circumstances when Step Teachers cannot verify details on the original certificate.

You will need to apply for or provide a new DBS certificate in the following situations:

  • Your DBS doesn't include all the names you have been known by.
  • You have a conviction which doesn't show on your original DBS.
  • You've lost the original certificate.
  • Your subscription to the update service has expired due to a failed payment with the DBS.
  • The position applied for on your DBS is for Adult Workforce.
  • The DBS certificate is for Voluntary work